If you’re having trouble with an app, it’s best to ensure you have the newest version of the app. Then select Clear Data, Clear Data again to confirm, Clear Cache, and finally select Force Stop. Go to the Fire TV Settings area, select Applications, select Manage Installed Applications, and then select the troublesome app, which in this case is DirecTV Now. If you’re having trouble with any app, not just the DirecTV Now app, it’s always a good idea to reset the app by doing the following. Resetting to factory defaults should be your last resort when all other solutions have been tried. Careful not to select “Reset to Factory Defaults,” which is the option just below the Restart option, because that will remove all of your apps and settings. To do so, go to the Fire TV’s Settings, select Device, and select Restart, which is the second to last option. It’s always a good idea to restart the Fire TV if you’re experiencing any issues. While you’re there, you should also force quit stop the non-beta version of the DirecTV Now app by backing out one level, selecting the DirecTV Now app from the list of apps and then selecting the Force Stop option. If you have the beta app installed, uninstall it by going to the Fire TV Settings area and selecting Applications > Manage Installed Applications > DirecTV Now Beta > Uninstall. Prior to releasing this updated app, DirecTV Now allowed some customers to preview the app in the form of a beta. Here are some things to try to make the new DirecTV Now app work on Fire TV devices. Some people are having issues with the new app where, in some cases, it isn’t launching at all. This is their reason for dropping support for 1st-generation Fire TVs and Fire TV Sticks, which they later tried to rectify by offering $75 in account credit. DirecTV Now just released a new app for the Amazon Fire TV, Fire TV Stick, and Fire TV Edition televisions.
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